How much does it cost and how do I pay?
When will my order be ready?
How do I download the software?
I received a message about upgrading. What do I need to do?
What are the computer requirements to use this service?
I have an Apple Macintosh, how do I send an order?
When I install it doesn't show any countries listed?
Can I edit images myself?
Why do my prints only contain part of the image that I submitted?
Do I really have to enter my personal data?
Is my Credit Card information encrypted for transmission?
How long does it take to transmit my images?
What can I do if my Internet connection is interrupted while I am transferring images?
The book cover says black or white on it but I don’t want writing on it.
How do I change the colour of the hardcover?
How do I change the page background colour to black?

How much does it cost and how do I pay?
Prices are shown on each item once you install the software that way they are always up to date. Payment is via credit card over a secure payment connection
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When will my order be ready?
When you place an order you will receive an e-mail with your order number. When the order has been printed you will receive another email with details on how long until you receive your order depending on the delivery method chosen. Photobooks, calendars and gift items generally take around 1 week and photo orders 24 hours plus postage time.
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How do I download the software?
Simply by clicking on the download button the software will begin to download. We suggest you save the software and then install it. Once you have downloaded the software you do not need to download it again to place further orders. You can place orders simply by accessing the software already installed on your PC, through an icon on your desktop.
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I received a message about upgrading. What do I need to do?
When extra features are added to the software this results in an automatic upgrade when you use it. Follow the instructions in the pop up boxes. They will lead you through the download sequence so you can successfully upgrade to the new version of the program.
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What are the computer requirements to use this service?
The online software was developed using Microsoft Internet Explorer technology to transfer digital images over the Internet. The software can be run on any PC that has an Internet connection and that has a Windows operating system (98SE/ME/2000/XP/Vista). Microsoft Internet Explorer (IE) 5.5 or higher should be installed on the PC, as certain IE components are needed.
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I have an Apple Macintosh, how do I send an order?
You can order Photo and Gifts through the uploader located on the download page.
Sorry we can't cater for Macs at the moment for Photobooks and Calendars.
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When I install it doesn't show any countries listed?
To ensure your Firewall & Virus scan allows the software to access the internet, set it up as an exception by clicking ‘allow’ when the firewall popup box displays. This will vary depending on the type of Firewall software you have installed. Hardware firewalls do not normally block the software as it only uses port 80 & 443.
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Can I edit images myself?
You can edit your images in the image editing program of your choice before ordering your prints. Once you have selected the images for your order, the software offers the function "Edit Image" for cropping, rotating or flipping the image. You will be able to view the effects of your editing.
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Why do my prints only contain part of the image that I submitted?
As the height-width ratio for digital images is normally different than that for prints from photo negatives, the software offers two methods to correct this problem. One method is printing the entire digital image on the selected print format (fit). This may result in white borders on the sides, as the height-width ratios are different. The other option is to fill the selected print size with the image. You can select one of these two options under "Edit".
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Do I really have to enter my personal data?
Yes! Your personal data must be entered correctly. The order confirmation is sent to your e-mail address, as is the notice that the order has been processed. The telephone number is required so that you can be contacted in the unlikely event that there are problems or delays. Your information is not shared with others.
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Is my Credit Card information encrypted for transmission?
All Credit Card information is transmitted over an SSL connection. SSL (Secure Socket Layer) is a security protocol with which data is transmitted over an encrypted connection. This SSL connection is established automatically; the user need make no additional settings for this.
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How long does it take to transmit my images?
The following table provides you with a minimum time for the transmission of images:

An exact time cannot be given due to differing connection speeds and connection problems, which means that the indicated times should be seen as the transmission time under optimal conditions – the procedure may at times take somewhat longer. If you can't send your photo book over the internet you should select the burn to CD option.
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What can I do if my Internet connection is interrupted while I am transferring images?
Just send the order again. You can save the book for the future as well. Photo books contain many images, often more than 100, so the time to send your finished job could be 30 to 60 minutes plus. Assuming you have broadband just start the process and walk away.
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The book cover says black or white on it but I don’t want writing on it.
This is a reference only and if you press the preview button you will see how the finished product looks.
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How do I change the colour of the hardcover?
Just simply select the colour you would like on the bottom right hand side of the software.
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How do I change the page background colour to black?
Click on “change background” and select your colour. Now the box should be black - click and hold the change background box and drag it over to your pages. If you want it to be for every page tick the box above the background colour box and tick “use for all following pages”. You should now have a black background. Double click on the text box and then change the font colour to white.
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